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Timely, Professional, and Courteous IT support for the College of Natural Sciences

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    Is your hard drive in the red and you have no idea where all that space is being consumed?  We often use the following free programs to interpret this mysterious phenomenon.  These utilize a type of graph called a Treemap, which attempts to visualize the files in blocks.  The larger the block, the more space […]

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    We have noticed a bug in the update process for Windows 7 SP1 machines.  The pattern we see is when a machine hasn’t run updates since before October 2016, and when a current update is started, we sit on the “Checking for Updates” step for what could be hours and hours.  One solution is to […]

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    I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! VOIP Phones IMPORTANT!  DO NOT MOVE YOUR PHONES TO THE NEW BUILDING.  These need to remain where they are so that Telecom can officially move them. As of this moment, all VOIP phone […]

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    I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! Card Readers Card readers are currently being worked on by facilities.  Some work, some do not.  We will keep the department updated, and alert everyone via the departmental e-mail list once these are […]

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    I came across this very nice article about backup up a Windows 10 machine.  This can be accomplished with an inexpensive external hard drive from any local or online computer hardware retailer.  Enjoy! https://www.windowscentral.com/how-make-full-backup-windows-10

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    Backing up your Macintosh computer through Time Machine is super simple.  Apple has a great write-up on the topic which only requires an inexpensive external hard drive which can be purchased from any local or online computer hardware retailer.  Enjoy! https://support.apple.com/en-us/ht201250

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  • 11/01/17--10:53: Junk and Quarantine E-mail
  • On occasion, CNSIT receives questions regarding the possibility of a message being caught by an incoming e-mail filter.  The symptom for the end user is usually that a message they have expected hasn’t been delivered.  Typically, there are 3 options for the message’s absence. Junk Folder on the Client The first place to check is […]

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    With most fresh user profiles created on a Windows 10 machine, Microsoft Edge (the new Windows 10 web browser) appears to want to take over as your default PDF viewer.  While this may be fine in some environments, CNS affiliates working on CSU/Departmentally owned computers have the advantage of an Adobe Acrobat Pro site license, […]

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  • 02/08/18--09:47: Mestrelab Campus License
  • As of February 2018, the Department of Chemistry has funded a CSU site license for several MestreNova plugins.  The following functionality is covered by this site license: NMR qNMR IUPAC Name Reaction Monitoring Installing MestreNova To install MestreNova, simply download and install from this URL: http://mestrelab.com/download/mnova Installing License Files Once you have installed the current […]

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    To clear the Cache and Cookies in the Firefox browser, follow these steps: 1. Open Firefox browser and press the Alt key + T 2. This will select the Tools menu and a drop down menu will appear, select Options   4. Select the Privacy & Security panel on the left 4. Scroll down to […]

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    To clear the Cache and Cookies in the Edge browser, follow these steps: 1. With Edge browser open, click the 3 horizontal dots in the upper right corner                     2. A drop down menu will appear, scroll to the bottom and click Settings       […]

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    To clear the Cache and Cookies in the Safari browser, follow these steps: 1. Click Safari n the upper left hand side of the screen. A drop down menu will appear, click on Preferences.                   2. In the window that appears, click the Privacy tab and click […]

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    To clear the Cache and Cookies in the Edge browser, follow these steps: 1. Click the gear icon in the upper right corner of the browser 2. A menu will drop down and now select Safety 3. Another menu will slide out and now select Delete Browsing History and pop up window will appear. See […]

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    To clear your browser cache and cookies, please select the appropriate walk-through listed below: Chrome Safari Edge Internet Explorer Firefox  

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  • 07/10/18--14:01: RStor Has Arrived!
  • UPDATE: RStor How To from CNSIT: https://wp.natsci.colostate.edu/cnsit/rstor-how-to ACNS has implemented a storage solution for researchers needing a secure location for their working data.   Currently configured with over 300 terabytes of storage, this DELL Isilon storage is located in the campus data center and can be accessed directly from windows or unix systems.   As usage grows, […]

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  • 08/13/18--08:34: RStor: How To
  • This article is designed to help you connect to an RStor network share.  If you are unsure of what an RStor share is, check out the following article and let us know if you still have questions: https://wp.natsci.colostate.edu/cnsit/rstor-has-arrived Connecting to RStor Now that you have a new RStor network share, how do you connect to […]

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  • 09/21/18--12:36: RStor: Manage Permissions
  • One of the great things about the RStor service, is the ability for a share owner to administer the permissions without CNSIT assistance!  To manage the permissions in RStor you will need to have access to a Windows computer where you have connected to your RStor share (for connection instructions, see here: https://wp.natsci.colostate.edu/cnsit/rstor-how-to) If you […]

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    With the release of MacOS 10.14 “Mojave” last week, we discovered a bug with the Pangea connection app where you would receive the following error message on launch: Not authorized to send Apple events to Finder. (-1743) This launch process should ask for authorization for the Pangea.app program to have access to Finder, but we […]

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    Working together and sharing files is essential in today’s work environment.  At CSU there are several options available based on the type of collaboration required.  In this article, I will attempt to summarize these technologies and list their characteristics.  If you are interested in using any of these in your area, please get in touch […]

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    This tutorial will describe how to map an RStor location to a Linux computer using CIFS (Common Internet File System).  CIFS is a dialect of SMB (Server Message Block) meaning that it can be thought of as an in place replacement for Microsoft’s SMB protocol.  In short, this is how you map the same drive […]

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