Before starting this process you will want to connect to the VPN using the Pulse Secure client
- Use this link to start the password update process: https://eid.colostate.edu/eIDModify/Password.aspx
- Once you have completed the password update process keep your computer on and logged into VPN for about 20-30 minutes
- Restart your computer and try to use your new password
- If the new password is not accepted, you will still be able to use your old password to log in
- After using your old password to login to Windows, launch Pulse Secure and sign in using your new password
- Once you have signed into the VPN you will get a Windows pop up stating that your password has been changed and to lock your computer and then unlock it with the new password
- Once you have done that quit any Microsoft programs you may have open (Teams, Outlook, Onedrive) and relaunch them to sync your new password